Go back to the Settings page and tap Devices.įor each of your family’s devices, tap on the device and tap Deactivate > Yes. Open the Connect App on the iPhone or iPad you use to manage your family’s devices. Open the Connect App and tap Settings > Devices.Īpple Devices Canceling your Premium Subscription from iOS Uninstall Connect from your children’s devices and any shared family devices.Ĭanceling your Insights Subscription from Android When you see 'Canceled' close Google Play.

The Google Play Subscriptions page will open. When you have deactivated all devices, go back to the Settings page. Open the Connect App on the phone or tablet you use to manage your family’s devices.įor each of your family’s devices, tap on the device and tap Deactivate > Continue.

If you see details of an active paid subscription, you have a Premium subscription.Īndroid Devices Canceling your Premium Subscription from Android If you see an option to Upgrade Family Zone to Premium, you have an Insights subscription. If you do not pay a subscription fee, you have an Insights subscription.Īnother way to tell is to open the Connect app or WebPortal, sign in as a parent, and then select Settings > Manage Subscription. If you pay a monthly or annual subscription fee for Family Zone, you have a Premium subscription. How do I tell if I have a Premium or Insights subscription? If you purchased a Premium subscription and don’t pay for it using either Google Play or the Apple Store, or purchased it through a website, follow the instructions for Web Browser (Portal). If you have a Premium subscription and pay through the Apple Store, follow the instructions for Apple devices. If you have a Premium subscription and pay through Google Play, follow the instructions for Android devices. If you have an Insights subscription, follow the instructions for the type of device you use to manage your children’s devices ( Android, Apple or Web Browser (Portal). If you don’t do the steps in order, you may be unable to uninstall Family Zone Connect from your children’s devices, or start your new Qustodio subscription. It's easy to cancel your Family Zone account, but it is important to do each of the steps in order without skipping ahead. Instead, follow the setup instructions in our guide to Using the Family Zone Box with Qustodio. Family Zone Box users who want to use the Box with Qustodio should not cancel their accounts.

How to delete qustodio